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Frequently Asked Questions
What are the available payment methods?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
What are your standard delivery terms?
We ship via major international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long does the delivery usually take?
Generally, it takes about one week if the goods are in stock. If items are not in stock, it typically takes 15-30 days depending on the order quantity.
Do the orthopedic instruments have a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded from this warranty.
Can these instruments be sterilized using high temperatures?
Yes, these instruments are designed for high-temperature sterilization methods to ensure safety and reusability in clinical settings.
Are the products certified for international use?
Our products are manufactured under strict quality standards and hold CE and ISO13485 certifications, making them suitable for global medical use.